Delivery, Cancellation and Refund Terms

This text explains the delivery, access, cancellation, withdrawal and refund principles for the digital products, recorded video courses and live online training offered through the ELQA website or through secure payment links sent by ELQA.

1. Seller / provider

• Seller / provider: Meryem Suzan Civiroğlu - ELQA Yönetim Sistemleri Eğitim ve Danışmanlığı
• Tax office: Tire Tax Office
• Tax number: 9950250263
• Address: Fatih Mah. Taksim Cad. No: 4/1 D: 4, Tire / İzmir, Türkiye
• Phone: +90 541 738 71 07
• Email: suzan.civiroglu@elqa.com.tr
• Website: https://elqa.com.tr

2. Scope

• Downloadable digital products (Excel, PDF, ZIP, templates, assessment tools and similar content).
• Recorded video courses and electronic training content.
• Live online training.
• Packages combining digital material and training components.

Unless expressly stated otherwise, a free pre-registration or information request form is neither a final registration nor a paid sale. Final registration is created when the transaction entailing a payment obligation is approved and the payment is completed.

3. Delivery of digital products

Digital products are not shipped physically. Once payment is completed successfully, the product is made available through the download area in the customer's account, the order page or a secure download link. For security reasons links may be limited in time or number of downloads; any such limit is stated before purchase or at the time of delivery.

4. Recorded video courses

Recorded training is made available after payment through the user account, a personal access link or a training platform. The access period, any viewing or download limits and the technical conditions are stated on the training page. Personal access details may not be shared with third parties.

5. Live online training

Live training takes place on the stated date and time via Zoom or a similar online platform. The joining link is sent to the participant after final registration and at the latest before the training begins. Problems arising from the participant's own device or internet connection do not in themselves mean that ELQA has failed to deliver the service.

6. Cancellation or postponement of live training by ELQA

Where ELQA cancels live training, an alternative date may be offered to the participant. If the participant does not accept the new date, the relevant training fee is refunded in accordance with the applicable legislation. Compulsory changes of date or time are notified as soon as possible.

7. Right of withdrawal

As a rule the consumer has a fourteen-day right of withdrawal in distance service contracts, running from the conclusion of the contract. The Regulation on Distance Contracts, however, sets out certain types of product and service for which the right of withdrawal cannot be exercised.

• For services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer, the right of withdrawal cannot be exercised once the statutory conditions arise.
• For services whose performance has begun with the consumer's consent before the withdrawal period expires, the right of withdrawal cannot be exercised once the statutory conditions arise.
• Where live training has not yet begun and no exception has arisen, the consumer's statutory right of withdrawal is reserved.

The withdrawal position specific to the order is shown clearly in the Pre-Information Form before payment.

8. Situations that may give rise to a refund or remedy

• The digital product or recorded training cannot be accessed although the payment was successful.
• The download or access link does not work for reasons attributable to ELQA.
• The file is corrupted, incorrect or incomplete.
• The product or training does not match the essential characteristics stated.
• The live training cannot be delivered for reasons attributable to ELQA.
• The same transaction has been charged more than once.

Depending on the nature of the request, access may be restored, a technical fix applied, correct or missing content delivered, an alternative date offered, or the amount refunded in accordance with the legislation.

9. Situations that are not in themselves grounds for a refund

• The user changing their mind or no longer needing the product after an exception to the right of withdrawal has applied.
• The absence, on the user's device or software, of technical requirements clearly notified in advance.
• The participant not attending live training that was duly delivered, for reasons of their own choosing or attributable to them; the consumer's mandatory statutory rights are reserved.

10. Technical support and submitting requests

Support, delivery, cancellation and refund requests may be sent to suzan.civiroglu@elqa.com.tr. Including the name or organization, the order number, the name of the product or training concerned and a short description of the problem speeds up the process.

11. Licence of use and materials

Digital products and training materials are offered under a Standard Licence of Use - own use by the purchasing individual or organization. Unauthorised distribution, resale, making the material available to third parties and unauthorised recording of live training are prohibited.

12. Statutory rights

No provision of this text may be interpreted in a way that removes or limits the mandatory rights of the consumer arising from Law no. 6502 and related legislation.