Service
Process Mapping & Performance Management
Clarifying workflows, responsibilities, indicators and improvement opportunities.
A process can only be managed once it is visible. Mapping draws the flow step by step, makes the owner and the inputs and outputs of each step explicit, and marks where waiting and rework occur. A small number of indicators that genuinely represent the process is then chosen; what gets measured is selected to change a decision, not to fill a report.
Who is it for?
Organizations that want to make their processes visible, measurable and manageable.
Scope of work
- Process and stakeholder analysis
- Defining flows, inputs, outputs and responsibilities
- Establishing KPIs and the monitoring routine
Expected outputs
- Process maps and process cards
- KPI definitions
- A list of improvement opportunities
Frequently asked
Questions we hear about this service
If your question is not answered here, we can go through it directly in a short conversation.
The method is chosen for the nature of the process: a flowchart, a swimlane diagram or a value stream map. The choice is made on whether the team can read and use the map, not on formal preference.
A small number that genuinely represent the process. Tracking dozens creates reporting work without changing a decision; a measure is worth taking when it feeds a decision.
Waiting, rework and approval points are marked on the flow, and the duration and throughput of each step are compared. The bottleneck is the step that actually slows the flow, not the one people complain about most.